1. Final Sales

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All ticket purchases are considered final. We do not accept exchanges or refunds for personal withdrawal, as set out in Article 17 of Directive 2011/83/EU, transposed into Portuguese law (DL No. 24/2014).

Tickets purchased for events with a specific date are excluded from the right of withdrawal.

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2. Cancelled Events

 

If an event is cancelled, a full refund of the ticket price will be issued, excluding:

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• Service fees;

• Shipping costs (if applicable).

 

Refunds will be made using the same payment method used for the purchase. If necessary, the IBAN will be requested.

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3. Postponed Events

 

In the event of a postponement, tickets remain valid for the new date.

If the customer is unable or unwilling to attend on the new date, a refund may be requested within 30 days of the rescheduled event, upon proof of purchase.

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4. Transaction Errors

 

If a duplicate payment or proven payment error occurs, the amount will be fully refunded after review and confirmation.

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5. How to Request a Refund

 

Please send an email to [YOUR SUPPORT EMAIL] with:

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• Order number;

• Full name;

• IBAN (if required);

• Reason for the request (cancellation, postponement, error).

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6. Timeframes

 

Refunds will be processed within 14 working days after approval of the request.

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⚠ Notes

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Refunds will only be processed for tickets purchased directly via the official Live-LS platform.

Purchases made through partners, promoters, or other channels must follow the policy of the respective entity.